Custom Orders & Deposit Policy

Artinian custom orders are agreed upon in advance and confirmed with a deposit payment of minimum 50% of the agreed selling price. Custom orders may take several months to be completed, based on the complexity of the jewelry item’s design and the availability of the raw materials. A deposit can only be considered for a refund in case a jewelry item is not delivered based on the agreed specifications. Artinian Co., Ltd. does not bear any liability for any financial loss caused by the deposit amount paid for any custom order.