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Customer Service

Artinian takes every customer interaction seriously and considers customer satisfaction to be an integral part of its commitment for shared success. We are willing to work the extra hour or put in the extra effort to sustain the mutual trust and long term relationship which we have with our customers.

Whether contacting us for an introductory inquiry or a price quotation we would like to hear from you and would flexibly consider your questions on design, manufacturing, pricing, OEM or ODM services or for finished fine jewelry products. Our service orientation runs parallel in all our departments.




Over time, our CS department has evolved and expanded, becoming more focused towards our CS benchmarks in:



  • Receiving and addressing product inquiries
  • Formulating pricing proposals
  • Collaborating on new design and product development projects
  • Placing and scheduling sales orders
  • Following up on turnaround time and production schedules
  • Charting shipping and delivery timetables
  • Processing post production digital tools for customers
  • Conducting post-delivery courtesy calls.


After all, since 1997 we’ve been better known for well-done than well-said!

Contact us by email at info@artinian.com or a direct call at +66 2 234 7565

Visit Artinian Co., Ltd.

Private Label, OEM, ODM, and Bespoke Fine Jewelry

Expertise | Professionalism | Commitment

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