Returns and Guarantee
For all special one-of-a-kind orders, Artinian accepts returns within 3 days of sale date, given that the jewelry item is in brand new and in unused condition. Returned jewelry items should be accompanied by the original sales receipt, the jewelry box and the Artinian Guarantee Card. Returned jewelry items are individually checked, tested and verified as suitable for a “Return” by our in-house experts. The verification process may take up to two weeks. Returned jewelry items can only be considered for repair, replacement, or a settlement with a credit note bearing the same value of the original sale amount.
Artinian guarantees the immaculate condition of all jewelry items it produces and is pleased to offer a repair service for jewelry items that have gone through natural wear & tear. Artinian repair jobs can only be conducted and handled through the Artinian Atelier in Bangkok. Polishing and reconditioning repair jobs are provided free of charge, some detailed repairs may be provided at the customer’s expense. Standard repair procedures usually take 2 weeks, whereas thorough and intricate repair jobs may take several months.